Return and Refund Policy

Any product (unused, in the same condition that you received it, and in its original packaging with all included accessories, parts, and documentation) can be returned within 30 days of delivery. If 30 days have passed since your delivery date, unfortunately, we can't offer you a refund or exchange.

Important Notes

• Final Sale items cannot be returned or exchanged. (This applies to items explicitly marked as Final Sale at the time of purchase.)

• Do not ship defective items back without contacting us first. Defective returns sent without prior authorization will be denied, and no refund will be issued. If you received a defective item, please email us at help@modernocollections.com.

• You may choose to receive store credit or a refund to the original form of payment.

• Shipping fees will not be applied for store credit refunds and exchanges.

• A return shipping fee will apply if you request a refund to the original form of payment.

Bulk Orders

The following are considered bulk orders and are eligible for store credit only, not a refund to the original form of payment:

• Orders containing 3 or more units of the same item
• Orders containing 4 or more total units
• Multiple orders to the same shipping address within 7 days totaling 4 or more units

Order Cancellations

Cancellation requests must be submitted within 2 hours of placing your order. After this window, your order has entered our fulfillment process and cannot be cancelled, even if a tracking number has not yet been issued. The absence of a tracking number does not mean the order has not been shipped.

Shipping Address Responsibility

It is your responsibility to provide a complete and accurate shipping address at checkout. Orders returned to sender for any of the following reasons are not eligible for a refund:

• Incorrect, incomplete, or undeliverable address provided at checkout
• Package not picked up from the post office or carrier within the holding period
• Delivery refused by the recipient

If you would like the package reshipped, you will be responsible for the cost of reshipment.

Missing Items in Returns

Returned products must include all original accessories, parts, cables, adapters, manuals, and packaging materials. Returns received with missing components may be subject to a partial refund or full denial at our discretion.

Return Shipping and Tracking

It is your responsibility to ship the return with a trackable shipping method and to provide us with the tracking number. We are not responsible for returns lost in transit without verifiable tracking.

Customer Responsibility on Condition

It is your responsibility to return the product in acceptable condition. If your returned item is damaged (whether by you or during return transit), you may not receive the full product value.

Excessive Returns

We reserve the right to refuse future returns, refunds, or orders from customers who demonstrate a pattern of excessive returns or return abuse. Accounts may be flagged or restricted at our discretion.

Payment Disputes and Chargebacks

If you have an issue with your order, please contact our Customer Service team first so we can resolve it directly. Filing a chargeback or payment dispute without giving us the opportunity to assist delays resolution for everyone and may result in your account being flagged for future orders.

How To Return (or Exchange) Your Product

1. To start your return process, please email us at help@modernocollections.com with your order number and the reason for your return. Our team will review your request and respond within 1 to 2 business days.
2. If your return is approved, you will receive an email with a shipping label and instructions on how to send the product back.
3. Once your item is received and inspected, we will send you an email to notify you of the approval or rejection of your return.

If your return is approved and:

• You requested store credit: You will receive an email with an electronic gift card for the value of your return, and return shipping will be free of charge.
• You requested a refund to your original form of payment: The return shipping fee will be deducted, and the transaction may take 5 to 10 business days to appear on your bank or credit card statement.